MeusClub Terms of Service

Last updated: 11 July 2026

These Terms govern the MeusClub app, meusclub.com and connected digital services. Language versions are intended to be equivalent; mandatory rights always remain applicable.

1. Service provider

MeusClub is provided by Tenpaso Ltd, a company registered in Malta under number C 116371, with registered office at SOHO St. Julians, Punchbowl Centre, Unit P033, Triq Elija Zammit, San Giljan STJ 3154, Malta.

Support: support@meusclub.com. Privacy, formal illegal-content notices and Digital Services Act matters: privacy@meusclub.com.

2. Contract and applicable documents

By creating an account, you accept these Terms. The Privacy Notice describes data processing, and acknowledging it is not consent to necessary processing. The Conduct and Content Policy and notices displayed in social features supplement the usage rules.

Separate commercial agreements between Tenpaso and a Club, including a Pilot agreement or future subscription, are not governed by these Terms unless expressly incorporated. If they conflict, the specific agreement prevails only for the subject matter it regulates.

3. Role of MeusClub and Clubs

MeusClub provides a platform for profiles, bookings, events, communications, community, wallet and management tools. It does not operate sports venues or provide the sporting service. The Club is responsible for the venue, access, court safety, availability, prices, rules, staff, sporting service and its own duties.

The contract for a booking or sporting service is normally between Player and Club. MeusClub facilitates the technical flow but does not replace the Club in commercial decisions or performance.

4. Age, capacity and authority

You must be at least 16. If you are 16 or 17, you must have parental or guardian permission and supervision where required. We may request proportionate evidence if concrete doubts arise.

A person creating or using an account for a Club states that they have sufficient authority. You may not bind another person or organisation without authorisation.

5. Accounts and security

You must provide accurate information, keep contact details current, protect credentials and the device, and notify us promptly of suspected access. You are responsible for account activity except unauthorised use not attributable to you.

Unauthorised transfer, fake accounts, impersonation, suspension evasion, access to another person's data, scraping, unauthorised automation, unlawful reverse engineering and circumvention of limits or security controls are prohibited.

6. Feature availability

Features depend on role, Club, sport, country, platform, app version and configuration. They may include Club search, profiles, bookings, matches, events, memberships, community, chat, media, wallet, top-ups, statistics, wellness, AI Coach and AI Assistant.

We may fix, improve, replace or withdraw features for security, law or product evolution. For material changes affecting already purchased rights, we provide the protections and notices required by law.

7. Bookings, events and sports services

Before confirming, check the Club, court, date, time, price, currency, cancellation rules, no-show terms and event conditions. Availability may change until confirmation is recorded by the system.

The Club may refuse access or apply reasonable venue and safety rules. Complaints about quality, availability or performance of the sporting service should first be addressed to the Club; MeusClub may assist with technical evidence and platform status.

8. Club wallet and top-ups

In the active product, bookings and services are paid from the wallet balance for that Club. The wallet is a technical value ledger usable in supported features: it is not a bank account, pays no interest and is not freely transferable or withdrawable unless required by law or expressly provided.

You may fund the wallet through a Stripe-processed card top-up or by paying cash to the Club, which records the transaction. A cash balance depends on accurate Club recording. Check the receipt and amount and promptly report discrepancies.

9. Stripe and top-up corrections

Stripe handles card data and top-up authorisation; MeusClub does not retain the full card number or CVC. A top-up is final only after confirmation and reconciliation. Duplicate, failed, disputed, reversed or charged-back transactions may be blocked or corrected.

A technical top-up reversal is not an ordinary booking refund. If you already spent a balance later reversed, the wallet may become insufficient or negative and we may limit new use until regularised, subject to law.

10. Cancellations and refunds

Policies shown by the Club and in the flow determine deadlines, fees, no-show rules and refundable amounts, subject to mandatory rights. An ordinary booking or service refund is credited to the Club wallet and is not automatically returned to the Stripe card.

Where the issue concerns the card top-up, a duplicate or a chargeback, a technical Stripe correction may be necessary. MeusClub does not promise a refund where a Club policy lawfully excludes it, but does not restrict mandatory remedies.

11. Prices and consumer rights

Amounts, currency, taxes and conditions are displayed before confirmation. For services performed on a specific date or period, fully performed services or digital content started immediately, withdrawal rights may be excluded or expire only in the cases and with the confirmations required by law.

Nothing in the Terms reduces mandatory warranties, remedies, jurisdiction or other consumer rights in Italy or Malta.

12. User content and licence

You keep your rights in content you post. You grant Tenpaso a non-exclusive, worldwide, royalty-free licence limited to the time necessary to host, technically copy, compress, distribute to selected recipients, moderate, protect and display the content in the service.

You must have rights and permissions for text, music, images, video and people depicted, especially children. The licence ends on deletion, subject to technical copies, shared content still needed for other users' context and legal retention.

13. Conduct rules

Illegal, threatening, harassing, discriminatory, fraudulent, non-consensual sexual, child-harming, spam, phishing, malware, unlawful sales, unauthorised personal-data disclosure, copyright or trade mark infringement, review manipulation and reporting-tool abuse are prohibited.

Chat must not be used for emergencies. Contact the appropriate emergency services where there is danger.

14. Notices, moderation and the Digital Services Act

You can report content in the app or at privacy@meusclub.com, identifying the URL or identifier, reason, explanation and contact details. Reports are assessed diligently; we may remove or restrict content, reduce visibility, suspend features or accounts and notify authorities where necessary.

Where required, we provide reasons for an action and a free electronic review channel. Decisions are not made solely by automation. Abusive or manifestly unfounded reporting may lead to proportionate restrictions.

15. MeusClub intellectual property

MeusClub software, interface, marks, logos, design, databases and editorial content belong to Tenpaso or its licensors. You receive a personal, limited, non-exclusive, non-transferable and revocable licence to use the service under the Terms.

You may not copy, resell, distribute, build competing services through unauthorised access or remove ownership notices.

16. AI Coach and AI Assistant

AI features are clearly identified and generate text automatically. They are read-only information tools, may be wrong and are not medical, legal, tax, financial or professional advice. Verify answers and do not use them as the sole basis for important decisions.

Do not enter secrets, identity documents, health data or unnecessary third-party personal data. The features cannot book, send messages, change profiles or execute payments.

17. Fitness and wellness statistics

Calories, distance, duration, level and other indicators are estimates derived from matches, models and optional data. They are not clinical measurements, diagnoses or prescriptions and may be inaccurate. Stop activity and seek a qualified professional for pain, injury or health concerns.

The wellness feature is separate and remains off until you give the required explicit consent. Including wellness in AI Coach requires a second, separate consent. You can withdraw them independently in Privacy choices; withdrawing wellness stops new calculations, also disables the linked AI consent and deletes saved weight and estimation indicator.

Do not use MeusClub for medical emergencies.

18. GIFs and third-party services

If you enable GIFs, searches and media loading involve Klipy and are also subject to its notice. Emoji and text chat remain available without the integration.

Google or Apple login, Stripe, maps, links, Clubs and other external services may have their own terms. We do not control third-party services but remain responsible, to the mandatory extent, for activities within our remit.

19. Communications

We may send operational messages about account, security, bookings, wallet, payments, Clubs, tickets and legal changes by email, push or in-app. Keep contact details current.

Marketing requires a separate basis and may be disabled; disabling it does not stop communications required for the service.

20. Suspension and closure

You may request closure in settings or at meusclub.com/account-deletion. Before closure, check bookings, disputes and wallet balance. Closure does not cancel accrued obligations, and some data remain under the Privacy Notice.

We may restrict or close an account for violations, security risk, fraud, abuse, technical wallet insolvency, valid order or service discontinuation. Unless urgent or legally prohibited, we apply proportionate measures and provide information and review where required.

21. Availability, warranties and liability

We exercise reasonable professional care but do not guarantee absolute absence of interruptions, errors or unlawful third-party conduct. Tenpaso is not responsible for a sporting service or Club acts it does not control.

To the extent permitted, we are not liable for indirect or unforeseeable loss. No exclusion applies to fraud, gross negligence, death or injury attributable to us, data breaches, mandatory consumer rights or other liability that cannot be limited.

22. Changes to the Terms

We may update the Terms for law, security, new services or clarification. We show the date and communicate material changes with reasonable notice where possible. We request fresh acceptance where the nature of a change requires it.

Changes do not retroactively reduce accrued rights without a lawful basis.

23. Law, complaints and jurisdiction

Maltese law applies, subject to EU rules and mandatory protections of the country of habitual residence. A consumer may bring claims before courts competent under mandatory rules, including the consumer forum in Italy and remedies available in Malta.

Before taking action, you may contact support@meusclub.com. Competent authorities, ADR bodies and judicial remedies remain available under law.

24. Contacts

Tenpaso Ltd, C 116371, SOHO St. Julians, Punchbowl Centre, Unit P033, Triq Elija Zammit, San Giljan STJ 3154, Malta. Support: support@meusclub.com. Privacy, DSA and illegal content: privacy@meusclub.com. Website: meusclub.com.